All Categories > Exchange & Return Policy
29 articles
We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with.
Updated 4 months ago by Takara
Yes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with.
Updated 1 year ago by Kerry
Learn about how to start a return or exchange here.
Updated 4 months ago by Kerry
We understand that it can be hard determining your perfect Luxy color match from a computer screen. This is why we designed our packaging to be divided up into two compartments. One of the compartments holding your main set of extensions, and the other compartment holding your tester weft.
Learn about why human hair extensions are non-returnable if opened or worn.
For US orders -. Our U.S. order numbers are 6-digit numeric codes which can be found in your original confirmation email or on your packing slip under “PO#”. Kindly note that you will need to use the…
Updated 2 years ago by Trish
Yes, your unopened set and Volumizer Weft can be exchanged or returned within 90 days of purchase. Please reach out to our Customer Service team at info@luxyhair.com for further instructions.
We are happy to accommodate an exchange or return on any unopened Volumizer wefts within 60 days of purchase.
We are happy to accept unopened Last Chance hair sets back for an exchange or store credit only. The Last Chance full sets (Classic and Seamless clip-ins, Halos, Ponytails, and Clip-in Buns) come wit…
All accessories are final sale. This includes our hair accessories (ties/scrunchies, clips & headbands), and all tools such as our Hair Extensions Application Kit, Extensions Carrier, Loop Brush, Del…
We understand that it can be hard to determine your perfect Luxy color match from a computer screen. Hair extensions are an investment for many people, and we want your purchase to be risk-free and a…
Updated 1 year ago by Aleksandra
Click here if you need help choosing a color in exchange.
Yes! We're happy to offer sample swatches to our customers - you may choose up to 3 swatches. You may place a sample swatch order here. Feel free to reach out to us at info@luxyhair.com with a few ph…
Updated 8 months ago by Kerry
Learn about what happens if the set you want to exchange to is lower or higher in price.
Updated 8 months ago by Aleksandra
Learn more about if you can use your Rewards points towards upgrading your exchange.
For U.S. orders -. We’re so excited for you to receive your perfect Luxy match! In order to bring you good hair days as quickly as possible, your exchange order or store credit will be released as so…
Updated 8 months ago by Trish
Learn about how to find the status of your return or exchange.
Updated 5 months ago by Takara
How do I track my returned set?. Any refunds will be processed once your set arrives back at our warehouse. Please allow 3-5 business days once it arrives back for your refund to be issued. Exchanges…
Wondering how long it will take to process your refund or exchange? Read here!
Updated 8 months ago by Takara
Learn about how to cancel or change your exchange/return.
Yes, as we provide free standard shipping on all orders, customers wishing to return or exchange their set will be responsible for all return shipping costs.
As a kind reminder, the tester weft is a part of the full set and must be included for your return or exchange to be accepted. If you forgot to repackage it in its top compartment of the Luxy box bef…
We're sorry to hear that your Luxies are not a good fit for your hair. As noted on our return policy , once both the gold security seals have been broken and the extensions have been removed from the…
At Luxy Hair, we take the safety of our customers and employees very seriously. As hair extensions are a sanitary product by law, we are unable to accept any sets that have been opened, worn, or tamp…
Updated 1 year ago by Trish
Once you have initiated an exchange or a return , please check your email for our return instructions for the next steps on returning your order to our warehouse. If you do not see the email in your…
Updated 2 years ago by Kerry
We want you to find your perfect Luxy match! You can exchange as many times as you need, as long as your set arrives back to us untampered with. If you’re unsure which set to exchange for, we recomme…
No, we do not honor expired promotions on previous orders even if you are exchanging the item. Therefore, if your original order was purchased at full price and you are exchanging for a different col…
Updated 2 years ago by Aleksandra
U.S. returns will have a flat rate of $10 USD removed from their refund to cover the cost of their return label. Why do returns cost $10? As we offer free shipping within the US, we kindly ask that o…
For U.S. orders, we kindly ask that our customers cover the nominal cost of $10 for return shipping as we offer free shipping within the US. As a kind reminder, we are happy to offer free return ship…