All Categories > Exchange & Return Policy
27 articles
We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with.
Updated 7 months ago by Takara
Learn about how to start a return or exchange here.
Updated 2 months ago by Kerry
We understand that it can be hard determining your perfect Luxy color match from a computer screen. This is why we designed our packaging to be divided up into two compartments. One of the compartments holding your main set of extensions, and the other compartment holding your tester weft.
Learn about why human hair extensions are non-returnable if opened or worn.
Our order numbers are 6-digit numeric codes which can be found in your original confirmation email or on your packing slip under “PO#”. Kindly note that you will need to use the original email addres…
Updated 2 months ago by Trish
We are happy to accept unopened Final Sale hair sets back for an exchange or store credit only. The Final Sale full sets (Classic and Seamless clip-ins, Halos, Ponytails, and Clip-in Buns) come with…
Updated 7 months ago by Kerry
All accessories are final sale. This includes our hair accessories (ties/scrunchies, clips & headbands, etc), and all tools such as our Hair Extensions Application Kit, Extensions Carrier, Loop Brush…
We understand that it can be hard to determine your perfect Luxy color match from a computer screen. Hair extensions are an investment for many people, and we want your purchase to be risk-free and a…
Updated 2 months ago by Aleksandra
Click here if you need help choosing a color in exchange.
Updated 2 years ago by Aleksandra
Yes! We're happy to offer sample swatches to our customers; you may place a sample swatch order here. Feel free to reach out to us at info@luxyhair.com with a few photos of your hair in natural light…
Learn about what happens if the set you want to exchange to is lower or higher in price.
Updated 7 months ago by Aleksandra
Learn more about if you can use your Rewards points towards upgrading your exchange.
Updated 1 year ago by Kerry
Learn about how to find the status of your return or exchange.
Updated 1 month ago by Takara
How do I track my returned set?. Any refunds will be processed once your set arrives back at our warehouse. Please allow 3-5 business days once it arrives back for your refund to be issued. Exchanges…
Wondering how long it will take to process your refund or exchange? Read here!
Updated 8 months ago by Takara
Learn about how to cancel or change your exchange/return.
Yes, as we provide free standard shipping on all orders, customers wishing to return or exchange their set will be responsible for all return shipping costs.
As a kind reminder, the tester weft is a part of the full set and must be included for your return or exchange to be accepted. If you forgot to repackage it in its top compartment of the Luxy box bef…
Updated 1 year ago by Trish
We're sorry to hear that your Luxies are not a good fit for your hair. As noted on our return policy , once both the gold security seals have been broken and the extensions have been removed from the…
At Luxy Hair, we take the safety of our customers and employees very seriously. As hair extensions are a sanitary product, we are unable to accept any sets that have been opened, worn, or tampered wi…
We want you to find your perfect Luxy match! You can exchange as many times as you need, as long as your set arrives back to us untampered with. If you’re unsure which set to exchange for, we recomme…
Updated 2 years ago by Trish
No, we do not honor expired promotions on previous orders even if you are exchanging the item. Therefore, if your original order was purchased at full price and you are exchanging for a different col…
Updated 3 years ago by Aleksandra
U.S. returns will have a flat rate of $10 USD removed from their refund to cover the cost of their return label. Why do returns cost $10? As we offer free shipping within the US, we kindly ask that o…
Updated 7 months ago by Trish
For U.S. orders, we kindly ask that our customers cover the nominal cost of $10 for return shipping as we offer free shipping within the US. As a kind reminder, we are happy to offer free return ship…
Updated 1 month ago by Trish
If you need your exchange in a hurry, you can set your exchange up to ship with express shipping. To process an exchange with express shipping, please follow these steps: Go to https://bit.ly/luxysta…
Updated 5 months ago by Trish
For US orders only - As long as you have not yet shipped your return package to us, you can change what you requested by canceling the existing return/exchange and re-initiating a new one. To change…
Yes! For U.S. orders, to exchange across Collections, weights, or lengths, please follow the steps below: Go to https://bit.ly/luxystartreturn. Input your 6-digit order number and the email used to p…