How many times can I exchange?

Updated by Trish

We want you to find your perfect Luxy match! You can exchange as many times as you need, as long as your set arrives back to us untampered with. If you’re unsure which set to exchange for, we recommend one of the following:

  1. Try our Virtual Color Match tool!
  2. Order 2-3 sample swatches to try in person.
  3. Book a Color Match Appointment to video chat with us about your best match.
  4. Check out these articles on choosing the correct set and color.
  5. Send us a selfie via email, chat, Instagram, or Facebook for our color match experts.
For the best color match, we recommend taking your photo in natural lighting where we can see your hair fully. Click here to see the best way to snap this shot.

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