How do I get help choosing a color in exchange?

Updated 2 years ago by Aleksandra

We’re sorry to hear that your Luxies are not a perfect match. We’ll be happy to help you choose a color in exchange! Please email us at with a few photos of your hair in natural lighting where we can see it fully and a photo of the tester weft in comparison to your hair so that we can see how far off it is. In the meantime, check out our Color Guide for a breakdown of the differences between each shade & to see them in action.

Was this article helpful?

Powered by HelpDocs (opens in a new tab)