How do I get help choosing a color in exchange?

Updated by Aleksandra

We’re sorry to hear that your Luxies are not a perfect match! We’ll be happy to help you choose a color in exchange. Please email us at with a few photos of your hair in natural lighting where we can see it fully, and a photo of the tester weft in comparison to your hair so that we can see how far off it is.

In the meantime, check out our Color Guide for a breakdown of the differences between each shade & to see them in action.

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