How do I initiate a return or exchange?

Updated 8 months ago by Kerry

  1. Please review our return policy here.
  2. Initiate a return or exchange here. Our returns centre will walk you through step-by-step.
  3. You'll be emailed instructions with our return address.
    1. If you're located in the US, you'll receive a FedEx shipping label. You'll simply need to print this off & drop your package off at a FedEx store or drop-off location.
  4. Ship your extensions back to us. 
  5. Once we receive your order, we'll ship your new Luxies out or issue your refund. Please allow 3-5 business days once your set arrives back at our warehouse, for your refund or exchange to be processed.
P.S. We offer complimentary return shipping labels on all U.S. exchanges!

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