How do I initiate a return or exchange?
- Please review our return policy here.
- Initiate a return or exchange here. Our returns centre will walk you through step-by-step.
- You'll be emailed instructions with our return address.
- If you're located in the US, you'll receive a FedEx shipping label. You'll simply need to print this off & drop your package off at a FedEx store or drop-off location.
- Ship your extensions back to us.
- Once we receive your order, we'll ship your new Luxies out or issue your refund. Please allow 3-5 business days once your set arrives back at our warehouse, for your refund or exchange to be processed.
P.S. We offer complimentary return shipping labels on all U.S. exchanges!