How do I initiate a return or exchange?

Updated 1 week ago by Kerry

  1. Please review our return policy here.
  2. Initiate a return or exchange here. Our returns centre will walk you through step-by-step.
  3. You'll be emailed instructions with our return address.
    1. If you're located in the US, you'll receive a FedEx shipping label. You'll simply need to print this off & drop your package off at a FedEx store or drop-off location.
  4. Ship your extensions back to us. 
  5. Once we receive your order, we'll ship your new Luxies out or issue your refund.
P.S. We offer complimentary return shipping labels on all U.S. exchanges!
What if my exchange is lower/higher in price?

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