How do I initiate a return or exchange?

Updated 4 months ago by Kerry

  1. Please review our return policy here.
  2. Initiate a return or exchange here. Our returns centre will walk you through step-by-step.
  3. You'll be emailed instructions with our return address.
    1. If you're located in the US, you'll receive a FedEx shipping label. You'll simply need to print this off & drop your package off at a FedEx store or drop-off location.
  4. Ship your extensions back to us. 
  5. Once we receive your order, we'll ship your new Luxies out or issue your refund. Please allow 3-5 business days once your set arrives back at our warehouse, for your refund or exchange to be processed.
P.S. We offer complimentary return shipping labels on all U.S. exchanges!
What if my exchange is lower/higher in price?

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