How do I initiate a return or exchange?
Updated 1 day ago
by
Kerry
To start a return/exchange, please click here for U.S. orders. For international orders (outside of the U.S.), please click here.
- Please review our return policy here.
- Initiate an exchange or a return here for U.S. orders. For international returns, please click here.
- You'll be emailed instructions with our return address.
- If you're located in the U.S., you'll receive a FedEx shipping label. You'll simply need to print this off & drop your package off at a FedEx store or drop-off location.
- If you’re located outside the U.S., you’ll receive a DHL shipping label. You'll simply need to print this & drop your package off at a DHL drop-off location, or arrange with DHL for the package to be picked up.
- Ship your extensions back to us.
- Once we receive your order, we'll ship your new Luxies out (U.S. only) or issue your refund. Please allow 3-5 business days once your set arrives back at our warehouse, for your refund or exchange to be processed.
We offer complimentary return shipping labels on all U.S. exchanges.
