What is the status of my return/exchange?

Updated 2 months ago by Takara

To view where your return package is in transit, please visit the FedEx website and input your return tracking number - this will be visible on your shipping label. You can find this label in your email inbox from the first return email that was sent to you titled "Return confirmation".

Once your return has been received back to our warehouse, please allow 3-5 business days for our receivings team to inspect, process and issue your refund or set up your new order.

If you've opted for a refund, you will receive a refund notification email to the email address on file. This will confirm the money has been returned back to you and the return is complete.

If you've opted for an exchange, you will receive a new order confirmation email to the email address on file. This will confirm your new order has been set up and is in queue to be processed.

If you've opted for an exchange, please double-check the product page for the set you're exchanging to be notified of any backorders. If your exchange is a preorder item, we'll still set it up for you and it will remain in queue until inventory is availble again.

If you have any other questions regarding the status of your return or exchange, please chat with our team or email us at info@luxyhair.com. We'll be happy to help you.


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