How long will it take to receive my refund/exchange?

Updated 1 year ago by Takara

Please allow 3-5 business days from the date your order is received at our warehouse for your refund to be issued, or for your exchange to be processed.

For exchanges: If you wish to receive your new Luxy Hair set sooner rather than later, we suggest returning your order for a full refund instead, and re-ordering another set directly on our website. If you'd like to go this route but have already issued an exchange via our returns centre, please chat with our team or email in to and we'll be happy to make a correction to your account.

To see where your return order is in transit, please check the tracking number provided in your return confirmation email and plug it into the FedEx website (US returns).

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