Payment & Pricing

23 articles

How do I get a free gift with my purchase?

Learn about how to select this in your shopping bag.

Updated 3 weeks ago by Aleksandra

Do you have any promotions?

Learn about any current special promotions & discounts.

Updated 2 weeks ago by Aleksandra

Why does it say my zip code is invalid?

Click here for the next steps if it says your zip code is invalid.

Updated 5 months ago by Aleksandra

Why won’t my order go through?

Click here to learn about the next steps if your order won't go through.

Updated 5 months ago by Aleksandra

Why was I charged twice for my order?

Click here for more information if you think you were charged twice.

Updated 5 months ago by Aleksandra

Why is there a pending charge on my bank statement?

Learn more about pending charges if you see one on your statement.

Updated 4 months ago by Aleksandra

Why did I not receive my code for signing up?

Click here for the next steps if you can't locate your discount code for signing up for our newsletter.

Updated 1 month ago by Aleksandra

What methods of payment do you accept?

Learn about all of the payment methods that we accept.

Updated 2 years ago by Kerry

What currency are the prices on your website listed as?

All prices listed on the website are in your local currency.

Updated 2 years ago by Kerry

I live in the U.S. - will I be charged taxes on my order?

Learn about all which states we charge taxes for.

Updated 5 months ago by Kerry

What if I don't have a credit card?

Learn about what to do if you don't have a credit card.

Updated 2 years ago by Kerry

Do you offer wholesale packages/pricing?

At this time, we do not offer any wholesale packages or pricing as we would like for Luxies to remain being sold exclusively on our website. We thank you for your understanding.

Updated 2 years ago by Kerry

Do you have a discount?

We encourage you to sign up for our Luxy Rewards program as it is an easy way to build up loyalty points to redeem for discounts off of future purchases.

Updated 3 weeks ago by Kerry

Will my credit card information be stored in your system?

No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed throu…

Updated 2 years ago by Kerry

Why did I get charged an extra fee of $1-$10?

Luxy Hair is a Canadian operated company based in Toronto, Canada with shipping facilities in the United States. If you are ordering outside of Canada, your credit card company or bank might charge y…

Updated 2 years ago by Kerry

Can I purchase a gift card?

Yes, you can purchase a gift card by clicking here. Once paid, you will receive an email with your gift card code that you will need to use at checkout. If you aren't able to locate this email, pleas…

Updated 2 years ago by Aleksandra

Do you offer professional pricing?

Learn about if we offer professional pricing.

Updated 1 year ago by Aleksandra

Do you have a military discount?

We don't currently offer any military discounts, however, you can learn more about any active promotions here.

Updated 5 months ago by Aleksandra

How do I opt-out of texts?

Please reply STOP to our last text message to be opted out.

Updated 5 months ago by Aleksandra

How do I unsubscribe to your newsletter?

You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our newsletters.

Updated 4 months ago by Aleksandra

What is Shop Pay?

Shop Pay (Shopify's accelerated checkout similar to PayPal) helps you check out faster when you’re shopping by automatically filling in your saved payment and shipping information when you enter your…

Updated 4 months ago by Aleksandra

Can I use a discount code in addition to the sale?

No, we do not allow for any other discounts to be used when our birthday promotion is running, with the exception of rewards points and influencer codes This is our biggest sale of the year! You can…

Updated 3 weeks ago by Aleksandra

Can I use my rewards points in addition to the sale?

Yes! You may use your rewards points in addition to the sale we have. Please ensure you're logged into your account at checkout to see our points slider. Note: If you are checking out via ShopPay, yo…

Updated 3 weeks ago by Aleksandra

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