Why was I charged twice for my order?

Updated 3 weeks ago by Aleksandra

If you tried to place your order but it didn’t go through, your statement may show a pending charge at the first order attempt, however, if the purchase went through after you tried to place the order again you may see two charges on your statement. In this case, the first charge will be reversed right back into your account which can sometimes take a few business days. Please check your next credit card statement.

Kindly double-check your spam, junk and promotions folder just in case your confirmation email was filtered there.

If you think you were double-charged, our Luxy Hair Support team will be happy to help. Please email us at info@luxyhair.com and provide the information below so that can we look into this for you:

  • Any email addresses you might have used
  • If PayPal was used, your PayPal email address
  • Full name used to place the order (shipping and billing)
  • Your full shipping address
  • Type of card
  • Last four digits on the card
  • Date of the transaction
  • Amount charged


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