Shipping Policy

25 articles

​How long does shipping take?

Learn about how long shipping will take.

Updated 2 months ago by Takara

​Which countries do you ship to?

Here you will find a list of all the countries we ship to.

Updated 6 months ago by Aleksandra

​Shipping Estimates & Explanations

Learn more about our shipping estimates with examples & explanations about each of our shipping methods.

Updated 6 months ago by Takara

​Do I have to pay taxes, customs, or duties on my order?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate.

Updated 5 months ago by Takara

​How much does shipping cost?

Learn about how much shipping will cost.

Updated 5 months ago by Takara

Do you have package insurance?

Learn more about our package insurance.

Updated 1 year ago by Aleksandra

Do I have to pay duties or taxes if I'm in Canada?

As our warehouse is located in Salt Lake City, Utah, your package may be charged duties and taxes by your local customs office. All customers are responsible for paying any applicable inbound duties,…

Updated 6 months ago by Takara

What if I don't see my country as an option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs. At the bottom of our Shipping and Delivery page , we've listed all countries we currently do not sh…

Updated 5 months ago by Takara

Where is your warehouse located?

All orders are shipped from our warehouse located in Salt Lake City (USA).

Updated 5 months ago by Takara

Backorders

Learn all about what it means if the product you are interested in is on backorder or has a 'pre-order' button.

Updated 2 years ago by Takara

Tracking Your Order

Learn about all the ways you can track your order throughout its journey to you.

Updated 2 years ago by Takara

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. Please carefully review all the details at checkout prior to completing your order. Once an order is…

Updated 6 months ago by Takara

What is Route?

Learn more about Route which is our package insurance.

Updated 1 year ago by Aleksandra

Shipping carrier contact information

Here you will find the contact information for USPS, UPS & DHL.

Updated 6 months ago by Takara

Delivered but not delivered disclaimer

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, ple…

Updated 2 years ago by Takara

I have a military address, can I place an order with you?

Yes! We ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times c…

Updated 3 years ago by Takara

Do I have to sign for my package?

Your package may or may not require a signature. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.

Updated 3 years ago by Takara

Can I get tracking updates via text?

Learn about how to sign up for text message tracking updates.

Updated 3 years ago by Takara

Shipping terms and what they mean

Learn about common shipping terms that you may see on your tracking link.

Updated 6 months ago by Takara

Can I request for my package to be delivered to by a certain time?

No, we cannot request to carriers the time in which a package is delivered. Please input a shipping address that you know yourself or someone will be available to accept the package for you.

Updated 3 years ago by Takara

Who ships my package?

Learn about the carriers we use to ship your package.

Updated 5 months ago by Takara

Do you ship to P.O. boxes?

Information regarding shipping to a P.O. box.

Updated 6 months ago by Aleksandra

How much duties & taxes do I need to pay?

The amount of duties & taxes applied depends on the value of the order and the destination country. If you are concerned about this issue, may we suggest using our guaranteed landed cost shipping ser…

Updated 5 months ago by Trish

I returned my order, but I paid duties - how do I receive reimbursement for the duties and taxes paid?

If you prepaid duties and taxes If you prepaid the duties and taxes on your order, you will be refunded for these charges once your return is processed. If you incurred any other additional charges,…

Updated 5 months ago by Takara

How do I prepay my duties & taxes?

Underneath the “Shipping Options” tab, you will see a section called “Duties & Taxes”. If prepayment is supported for your order, then you will be quoted as follows: “Prepay xxxx for duties, taxes an…

Updated 5 months ago by Trish

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