Shipping Policy

24 articles

​How long does shipping take?

Learn about how long shipping will take.

Updated 19 hours ago by Takara

​Which countries do you ship to?

Here you will find a list of all the countries we ship to.

Updated 2 months ago by Aleksandra

​Shipping Estimates & Explanations

Learn more about our shipping estimates with examples & explanations about each of our shipping methods.

Updated 1 month ago by Takara

​Do I have to pay taxes, customs, or duties on my order?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate.

Updated 9 months ago by Takara

​How much does shipping cost?

Learn about how much shipping will cost.

Updated 1 month ago by Takara

Do you have package insurance?

Learn more about our package insurance.

Updated 2 months ago by Aleksandra

Do I have to pay duties or taxes if I'm in Canada?

Because our warehouse is located in Salt Lake City, Utah, your package may be charged duties and taxes once it reaches Canada. All customers are responsible for paying any applicable inbound duties,…

Updated 1 year ago by Takara

What if I don't see my country as an option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs. At the bottom of our Shipping and Delivery page , we've listed all countries we currently do not sh…

Updated 2 years ago by Takara

Where is your warehouse located?

All orders are shipped from our warehouse located in Salt Lake City (USA).

Updated 8 months ago by Takara

Backorders

Learn all about what it means if the product you are interested in is on backorder or has a 'pre-order' button.

Updated 6 months ago by Takara

Tracking Your Order

Learn about all the ways you can track your order throughout its journey to you.

Updated 9 months ago by Takara

Wrong address disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap…

Updated 2 years ago by Takara

What is Route?

Learn more about Route which is our package insurance.

Updated 2 months ago by Aleksandra

Shipping carrier contact information

Here you will find the contact information for USPS, UPS & DHL.

Updated 2 years ago by Takara

Delivered but not delivered disclaimer

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, ple…

Updated 2 years ago by Takara

I have a military address, can I place an order with you?

Yes! We ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times c…

Updated 2 years ago by Takara

Do I have to sign for my package?

Your package may or may not require a signature. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.

Updated 2 years ago by Takara

Can I get tracking updates via text?

Learn about how to sign up for text message tracking updates.

Updated 2 years ago by Takara

Shipping terms and what they mean

Learn about common shipping terms that you may see on your tracking link.

Updated 2 years ago by Takara

Can I request for my package to be delivered to by a certain time?

No, we cannot request to carriers the time in which a package is delivered. Please input a shipping address that you know yourself or someone will be available to accept the package for you.

Updated 2 years ago by Takara

Who ships my package?

Learn about the carriers we use to ship your package.

Updated 1 year ago by Takara

Do you ship to P.O. boxes?

Information regarding shipping to a P.O. box.

Updated 8 months ago by Aleksandra

Holiday shipping cut-off dates (2021)

To ensure your order arrives in time for Christmas Day (December 25th), please see the shipping cut-off dates below. U.S. FREE, Standard Shipping - Order by Friday, December 17th FedEx 2-Day Shipping…

Updated 1 month ago by Takara

I returned my order, but I paid duties - how do I receive reimbursement for the duties and taxes paid?

Canadian Customers. You're welcome to file an adjustment request with the Canadian Border Service Agency (CBSA) to receive reimbursement on returned goods. Kindly follow the steps below to do so: 1.…

Updated 7 months ago by Takara

Powered by HelpDocs (opens in a new tab)