Shipping Policy

22 articles

​How long does shipping take?

Here you will learn about our shipping times.

Updated 3 weeks ago by Takara

​Which countries do you ship to?

Here you will find a list of all the countries we ship to.

Updated 3 weeks ago by Aleksandra

​Shipping Estimates & Explanations

Learn more about our shipping estimates with examples & explanations about each of our shipping methods.

Updated 3 weeks ago by Takara

​Do I have to pay taxes, customs, or duties on my order?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate.

Updated 1 month ago by Takara

​How much does shipping cost?

Learn about how much shipping will cost.

Updated 2 weeks ago by Takara

​Are there any shipping delays because of the issues surrounding COVID-19?

No, our warehouse is still in operation and the carriers we work with are not experiencing any delays. We'll keep you updated on any changes always.

Updated 3 weeks ago by Aleksandra

Do you have package insurance?

Learn more about our package insurance.

Updated 1 month ago by Aleksandra

How long will it take to process my order?

Learn about how long it will take our warehouse to process & ship our your order.

Updated 3 months ago by Takara

What if I don't see my country as an option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs. At the bottom of our Shipping and Delivery page , we've listed all countries we currently do not sh…

Updated 1 month ago by Takara

Where is your warehouse located?

Your Luxy Hair clip-in extensions are shipped from our warehouse located in Salt Lake City (USA).

Updated 3 months ago by Takara

Backorders

Learn all about what it means if the product you are interested in is on backorder or has a 'pre-order' button.

Updated 5 months ago by Takara

Tracking Your Order

Learn about all the ways you can track your order throughout its journey to you.

Updated 1 month ago by Takara

Wrong address disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap…

Updated 5 months ago by Takara

What is Route?

Learn more about Route which is our package insurance.

Updated 1 month ago by Aleksandra

Shipping carrier contact information

Here you will find the contact information for USPS, UPS & DHL.

Updated 5 months ago by Takara

Delivered but not delivered disclaimer

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, ple…

Updated 1 month ago by Takara

I have a military address, can I place an order with you?

Yes! We ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times c…

Updated 5 months ago by Takara

Do I have to sign for my package?

Your package may or may not require a signature. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.

Updated 5 months ago by Takara

Can I get tracking updates via text?

Learn about how to sign up for text message tracking updates.

Updated 5 months ago by Takara

Shipping terms and what they mean

Learn about common shipping terms that you may see on your tracking link.

Updated 5 months ago by Takara

Can I request for my package to be delivered to by a certain time?

No, we cannot request to carriers the time in which a package is delivered. Please input a shipping address that you know yourself or someone will be available to accept the package for you.

Updated 5 months ago by Takara

Who ships my package?

Learn about the carriers we use to ship your package.

Updated 3 months ago by Takara

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