Shipping Policy

22 articles

​How long does shipping take?

Learn about how long shipping will take.

Updated by Takara

​Which countries do you ship to?

Here you will find a list of all the countries we ship to.

Updated by Aleksandra

​Shipping Estimates & Explanations

Learn more about our shipping estimates with examples & explanations about each of our shipping methods.

Updated by Takara

​Do I have to pay taxes, customs, or duties on my order?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate.

Updated by Takara

​How much does shipping cost?

Learn about how much shipping will cost.

Updated by Takara

Do I have to pay duties or taxes if I'm in Canada?

Not anymore! We recently launched a new program that allows Canadian customers outside the U.S. to pay their duties upfront to avoid delivery delays due to customs. Duties are now included in the pri…

Updated by Takara

What if I don't see my country as an option at checkout?

There are some countries that we do not ship to due to shipping complications or issues at customs. At the bottom of our Shipping and Delivery page , we've listed all countries we currently do not sh…

Updated by Takara

Where is your warehouse located?

All orders are shipped from our warehouse located in Salt Lake City (USA).

Updated by Takara

Backorders

Learn all about what it means if the product you are interested in is on backorder or has a 'pre-order' button.

Updated by Takara

Tracking Your Order

Learn about all the ways you can track your order throughout its journey to you.

Updated by Takara

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. Please carefully review all the details at checkout prior to completing your order. Once an order is…

Updated by Takara

Do you have package insurance?

Learn more about Route which is our package insurance.

Updated by Aleksandra

Shipping carrier contact information

Here you will find the contact information for FedEx and DHL.

Updated by Takara

Delivered but not delivered disclaimer

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, ple…

Updated by Takara

I have a military address, can I place an order with you?

Yes! We ship to military addresses. All mail is shipped to a military base who is then responsible for delivering the package to your final destination. At check-out, please select United States as t…

Updated by Takara

Do I have to sign for my package?

Your package may or may not require a signature. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package.

Updated by Takara

Can I get tracking updates via text?

Learn about how to sign up for text message tracking updates.

Updated by Takara

Shipping terms and what they mean

Learn about common shipping terms that you may see on your tracking link.

Updated by Takara

Can I request for my package to be delivered to by a certain time?

No, we cannot request to carriers the time in which a package is delivered. Please input a shipping address that you know yourself or someone will be available to accept the package for you. We do of…

Updated by Takara

Who ships my package?

Learn about the carriers we use to ship your package.

Updated by Takara

Do you ship to P.O. boxes?

Information regarding shipping to a P.O. box.

Updated by Aleksandra

Do you offer in-person pickup?

We are delighted to now be able to offer in-person pickup for all of our customers in Salt Lake City, Utah. To place an order for pickup, please email us at info@luxyhair.com with the subject Pickup…

Updated by Trish

Powered by HelpDocs (opens in a new tab)