Do I have to pay taxes, customs, or duties on my order?
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Luxy Hair, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid) from our warehouse in Salt Lake City (United States), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel.
Please note that if your order is shipped with DHL Express or FedEx that they will pay on your behalf for any duties and taxes, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. On some occasions, you may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing human hair extensions. You can reference the HS code 6704.20.0000.