Wrong address disclaimer

Updated 4 months ago by Takara

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. Please carefully review all the details at checkout prior to completing your order. Once an order is placed, our warehouse team is on it immediately. Because of how speedy our processing times are, we are not able to accommodate any product adjustments or cancel an order after it is placed.

If you input an address that does not exist or is missing an apartment number, please email us at info@luxyhair.com right away with the changes. If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to sender or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at info@luxyhair.com and we'll set you up with a new order.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.


Was this article helpful?


Powered by HelpDocs (opens in a new tab)