Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.
Learn more about if you can pay off your payment plan early.
You, or someone you referred, canceled or returned a purchase. Or, your points have expired. Points will expire within 12 months if your account has been inactive during this time period. Inactivity…
What comes with the Something Blue Scrunchie Set? The Something Blue Scrunchie Set comes in a set of two ruffled scrunchies. The two colors are Wedding Blue and Classic White. Use the Luxy Hair Somet…
Learn about all of the payment methods that we accept.
All accessories are final sale. This includes our hair accessories (ties/scrunchies, clips & headbands, etc), our wet line and all tools such as our Hair Extensions Application Kit, Extensions Carrie…
We are happy to accept unopened Final Sale hair sets back for an exchange or store credit only. The Final Sale full sets (Classic and Seamless clip-ins, Halos, Ponytails, and Clip-in Buns) come with…
Yes. Points will expire within 12 months if your account has been inactive during this time period. Learn more about what Inactivity means in this article.
Anyone with an account is automatically enrolled. If your account setup was not completed or if you are having trouble logging in, feel free to reach out to us at info@luxyhair.com - we’re happy to h…
Your pending points will become cancelled and will be removed from your account.
At Luxy Hair, we take the safety of our customers and employees very seriously. As hair extensions are a sanitary product, we are unable to accept any sets that have been opened, worn, or tampered wi…
As a kind reminder, the tester weft is a part of the full set and must be included for your return or exchange to be accepted. If you forgot to repackage it in its top compartment of the Luxy box bef…
What is the Something Nourishing Hair Kit and what does it come with? The Something Nourishing Hair Kit is a specially curated hair care kit to help pamper the bride’s and bridesmaids’ hair in prepar…
What is the Something Silky Robe and what does it come with? The Something Silky Robe comes in the shade Wedding White with Periwinkle Blue trim detailing and embroidered “MRS” on the left side of th…
What is the Bridesmaid Proposal Set and what does it come with? The Bridesmaid Proposal Set was specifically designed as a gift for bridesmaid proposals. On the outside of the gift-worthy premium Per…
