Do the points expire?

Updated 7 months ago by Kerry

Yes. Points will expire within 12 months if your account has been inactive during this time period. Inactivity means that you have not earned or redeemed any points.

Example: I earn points January 1st, 2019 by liking Luxy Hair on Facebook and placing an order. For the next 12 months, however, I do not earn or redeem any further points. I do not redeem any vouchers or refer a friend that would otherwise earn me points. Come December 31st, 2019, any points I had in my account will expire.

If, however, I had redeemed a voucher for a new purchase in June 2019 (redeemed), or liked the Luxy Hair Instagram page (earned), my points would not be eligible for expiration again until June 2020.

If you have any questions about your points or if your points expired just as you were about to place your order, feel free to email our team at - we'll be happy to help!

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