Why won’t my order go through?

Click here to learn about the next steps if your order won't go through.

Why does it say my zip code is invalid?

Click here for the next steps if it says your zip code is invalid.

Will my credit card information be stored in your system?

No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed throu…

What if I don't have a credit card?

Learn about what to do if you don't have a credit card.

Why is there a pending charge on my bank statement?

Learn more about pending charges if you see one on your statement.

Why was I charged twice for my order?

Click here for more information if you think you were charged twice.

Why did I get charged an extra fee of $1-$10?

Luxy Hair is a Canadian operated company based in Toronto, Canada with shipping facilities in the United States. If you are ordering outside of Canada, your credit card company or bank might charge y…

Shop Pay Installments FAQs

What is the option to pay in installments on Shop Pay? Shop Pay (Shopify's accelerated checkout similar to PayPal) helps you check out faster when you’re shopping by automatically filling in your sav…

What methods of payment do you accept?

Learn about all of the payment methods that we accept.

Afterpay FAQs

What is Installments with Afterpay? Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com. How do I use Insta…

How do I pay using Shop Pay Installments?

Learn about eligibility for Shop Pay Installments & how to buy now & pay later.
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