Shop Pay Installments FAQs
Updated
by
Trish
What is the option to pay in installments on Shop Pay?
Shop Pay (Shopify's accelerated checkout similar to PayPal) helps you check out faster when you’re shopping by automatically filling in your saved payment and shipping information when you enter your email address at checkout. They now also offer a way for US customers to break up the cost of their purchase into installments.
In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.
* Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.
* Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
How do I pay using Shop Pay Installments?
For full instructions, click here
Which payment methods are accepted if I pay using Shop Pay Installments?
You will be able to use either a credit card or debit card when checking out using Shop Pay Installments.
How do refunds work if I paid using Shop Pay Installments?
Your refund will be issued back to your original payment method (the card used when placing your order using Shop Pay Installments) within 3–10 business days of your refund being issued and your balance will be updated. Please note that, once your package is delivered back to our warehouse, it may take our warehouse 3-5 business days to inspect and process your refund.
While you’re waiting for your refund, please continue to make any payments that are due. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.
While you’re waiting for your refund, please continue to make any payments that are due. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.
How can I manage my Shop Pay account?
You can manage your account through the Shop Pay portal here.
Will I be charged interest if I pay using Shop Pay Installments?
When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% APR installment plans — with no additional, hidden, or late fees.*
* Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
* Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
Will Shop Pay Installments impact my credit score?
No impact to apply. Payments may be reported to a credit bureau. Checking eligibility will not impact credit.
How can I change my Shop Pay payment methods and information?
I have more questions about Shop Pay Installments
For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
