Rewards Program

21 articles

​Can I use my points during checkout?

Yes, you can redeem your points at checkout for a discount by using our points slider. Simply slide it to the right to choose how much of a discount you would like. I nstead of redeeming your points…

Updated 3 weeks ago by Kerry

What is the Luxy Rewards Loyalty Program?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases.

Updated 1 month ago by Kerry

How do I redeem my points?

In order to redeem your points for a reward, you will need to sign into your account. Then, scroll down and you will see the Rewards widget. Select the tab called Get Rewards. Here you’ll see all the…

Updated 22 hours ago by Kerry

How do I refer a friend to give $10 and get $10 off my order?

Here we will walk you through step-by-step on how to refer a friend.

Updated 1 month ago by Kerry

My points are missing and I can't find the discount code.

Learn about what to do if you are missing points.

Updated 1 month ago by Aleksandra

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu. Referring new friend…

Updated 1 month ago by Kerry

How many points will I get per purchase?

In this article we've listed how many points you'll receive for each set, and what discounts you're eligible for based on the points collected from your purchase.

Updated 1 month ago by Kerry

How do I view my point balance?

Your point balance is in the rewards widget in your Account on the top bar.

Updated 1 month ago by Kerry

Do the points expire?

Yes. Points will expire within 12 months if your account has been inactive during this time period. Learn more about what Inactivity means in this article.

Updated 1 month ago by Kerry

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Updated 1 month ago by Kerry

Who can join?

Anyone with an account is automatically enrolled.

Updated 1 month ago by Kerry

I referred a friend but didn't earn any points!

When referring a friend, ensure to click the "Refer Friends" tab, and to send your friend your unique link to make their purchase through. If their purchase is not made through this link, you will no…

Updated 1 month ago by Kerry

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Updated 1 month ago by Kerry

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Learn more about what point statuses mean.

Updated 1 month ago by Kerry

Can I share my referral code on coupon databases?

No. Your referral code should not be promoted on third-party websites or apps that promote coupons - such as Honey, RetailMeNot, DealsCove, etc. If we find that your coupon code has been uploaded, yo…

Updated 1 month ago by Kerry

How do I leave the program?

If you no longer wish to earn points, please contact us at info@luxyhair.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Updated 1 month ago by Kerry

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

Updated 1 month ago by Kerry

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

Updated 1 month ago by Kerry

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you, however, your point total will begin from zero.

Updated 1 month ago by Kerry

Can I receive points for past purchases?

Sadly, no. Please ensure that you have created a Luxy Rewards account before purchasing, and are logged in when making your purchase.

Updated 1 month ago by Kerry

Can I use my rewards points towards upgrading my exchange?

Learn more about if you can use your Rewards points towards upgrading your exchange.

Updated 4 hours ago by Kerry

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