Rewards Program

12 articles

What is the Luxy Rewards Loyalty Program?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases.

Updated by Kerry

Who can join?

Anyone with an account is automatically enrolled. If your account setup was not completed or if you are having trouble logging in, feel free to reach out to us at info@luxyhair.com - we’re happy to h…

Updated by Kerry

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points and to sign up for our Rewards program, log into your accou…

Updated by Kerry

How do I redeem my points?

Learn about how to redeem your rewards points.

Updated by Aleksandra

How do I view my point balance?

Your point balance is listed on your Rewards page ! Click here for instructions on redeeming your rewards.

Updated by Aleksandra

Do the points expire?

Yes. Points will expire within 12 months if your account has been inactive during this time period. Learn more about what Inactivity means in this article.

Updated by Kerry

How do I refer a friend to give $25 and get $25 off my order?

Here we will walk you through step-by-step on how to refer a friend.

Updated by Kerry

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points. Tip: If you do not see these points within 10 business days, feel free to email us at info@luxyhair.com. W…

Updated by Kerry

I referred a friend but didn't earn any points!

When referring a friend, ensure you scroll to the bottom of the Earn tab in the Rewards window and send your friend your unique link to make their purchase through. If their purchase is not made thro…

Updated by Kerry

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Updated by Kerry

Can I share my referral code on coupon databases?

No. Your referral code should not be promoted on third-party websites or apps that promote coupons - such as Honey, RetailMeNot, DealsCove, etc. If we find that your coupon code has been uploaded, yo…

Updated by Kerry

Why did my account balance go down?

You, or someone you referred, canceled or returned a purchase. Or, your points have expired. Points will expire within 12 months if your account has been inactive during this time period. Inactivity…

Updated by Kerry

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