Rewards Program

19 articles

What is the Luxy Rewards Loyalty Program?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases.

Updated 7 months ago by Kerry

How do I redeem my points?

Learn about how to redeem your rewards points.

Updated 6 months ago by Aleksandra

How do I refer a friend to give $25 and get $25 off my order?

Here we will walk you through step-by-step on how to refer a friend.

Updated 7 months ago by Kerry

I'm having trouble redeeming my points

Next steps if you are experiencing difficulties redeeming your Luxy Hair rewards points at checkout.

Updated 6 months ago by Aleksandra

Can I use my points during checkout?

Yes, you can redeem your points at checkout! Firstly, please ensure you are signed in. U.S. customers can use the points slider to choose how much of a discount they would like. International custome…

Updated 6 months ago by Kerry

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points and to sign up for our Rewards program, log into your accou…

Updated 6 months ago by Kerry

How do I view my point balance?

Your point balance is listed on your Account page. Simply scroll down! You can also check your point balance on our Rewards page (if you are already logged in). Click here for instructions on redeemi…

Updated 7 months ago by Aleksandra

Do the points expire?

Yes. Points will expire within 12 months if your account has been inactive during this time period. Learn more about what Inactivity means in this article.

Updated 9 months ago by Kerry

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points. Tip: If you do not see these points within 10 business days, feel free to email us at info@luxyhair.com. W…

Updated 7 months ago by Kerry

Who can join?

Anyone with an account is automatically enrolled. If your account setup was not completed or if you are having trouble logging in, feel free to reach out to us at info@luxyhair.com - we’re happy to h…

Updated 7 months ago by Kerry

I referred a friend but didn't earn any points!

When referring a friend, ensure you scroll to the Refer-a-Friend section in your account or go to our Rewards page and send your friend your unique link to make their purchase through. If their purch…

Updated 7 months ago by Kerry

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Updated 3 years ago by Kerry

Can I share my referral code on coupon databases?

No. Your referral code should not be promoted on third-party websites or apps that promote coupons - such as Honey, RetailMeNot, DealsCove, etc. If we find that your coupon code has been uploaded, yo…

Updated 8 months ago by Kerry

How do I leave the program?

If you no longer wish to earn points, please contact us at info@luxyhair.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued. Kindly note that we will not b…

Updated 8 months ago by Kerry

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can! Click here to see all the ways you can earn points.

Updated 8 months ago by Kerry

Why did my account balance go down?

You, or someone you referred, canceled or returned a purchase. Or, your points have expired. Points will expire within 12 months if your account has been inactive during this time period. Inactivity…

Updated 8 months ago by Kerry

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you, however, your point total will begin from zero.

Updated 3 years ago by Kerry

Can I receive points for past purchases?

Yes, you will! If you placed your order on or after February 10th, 2020 you will automatically receive the points from your previous orders once you sign up for a Rewards account. Be sure to sign up…

Updated 8 months ago by Kerry

When do I get my birthday points?

Happy birthday, beautiful! Birthday points will be automatically added 30 days after your actual birth date. Enjoy an extra $5 off your next order, on us, as we celebrate you.

Updated 8 months ago by Aleksandra

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