Cash App FAQs
Updated
by
Trish
What is Cash App Pay?
Cash App Pay is a fast and simple payment method that allows Cash App customers to pay for purchases either by scanning a simple QR code or by tapping Cash App Pay at checkout to be redirected to Cash App. Cash App Pay is only available when you shop online.
How do I use Cash App Pay online from my desktop?
1. Select Cash App Pay as your payment method during checkout.
2. Hold your mobile phone camera or Cash App’s QR scanner over the QR code generated on your desktop to scan it.
3. Follow the prompts on your mobile device to complete the transaction.
2. Hold your mobile phone camera or Cash App’s QR scanner over the QR code generated on your desktop to scan it.
3. Follow the prompts on your mobile device to complete the transaction.
How do I use Cash App Pay online from my mobile device?
1. Select Cash App Pay as your payment method during checkout.2. You will be redirected to Cash App3. Follow the prompts on your mobile device to complete the transaction.
How do I use Cash App Pay in stores?
Unfortunately, Cash App Pay is not yet available in Luxy Hair stores.
Where do Cash App Pay funds come from?
Cash App Pay will first attempt to debit the customer’s stored balance. If the balance doesn’t cover the transaction total, 100% will be charged to a linked debit card.
Can I use Cash App Pay if I am an international customer?
Cash App Pay is only available in the United States at this time.
How can I return an item I purchased with Cash App Pay?
Cash App Pay returns follow our standard return policy. Cash App Pay transactions originating from the stored balance in the app will be refunded to the customer’s Cash App account balance. Cash App Pay transactions originating from a linked debit card or bank account will be refunded to the original card or bank account.
Details
Customers seeking a refund for their Cash App Pay payment must request a refund from the merchant directly. Should the merchant refund the transaction, it can take up to 10 business days for Cash App to receive the refund. As soon as Cash App receives the refund, the funds will automatically appear in your Cash App balance or linked debit card. If you have any questions before 14 days have passed, please reach out directly to the merchant. If the refund does not appear within 14 days, please reach out to Cash App.
How do I contact Cash App customer support?
To speak to a Cash App Support representative, please contact support through your Cash App or cash.app/help.
To contact Cash App Support through the app:
1. Tap the profile icon on your Cash App home screen
2. Scroll down and tap Cash App Support
3. Tap Something Else
4. Navigate to your issue
5. Tap Contact Support
To contact Cash App Support on the web:
1. Navigate to cash.app/help
2. Scroll down on this page and click the “Contact Support” link at the bottom of this page.
3. Login
4. Navigate to your issue
To contact Cash App Support through the app:
1. Tap the profile icon on your Cash App home screen
2. Scroll down and tap Cash App Support
3. Tap Something Else
4. Navigate to your issue
5. Tap Contact Support
To contact Cash App Support on the web:
1. Navigate to cash.app/help
2. Scroll down on this page and click the “Contact Support” link at the bottom of this page.
3. Login
4. Navigate to your issue
How can I learn more about Cash App or Cash App Pay?
Go to cash.app/help.
