Order Changes & General Requests

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Order Changes & General Requests

8 articles

I'm not happy with my purchase. Can you help?

We're really sorry to hear you're not happy with your purchase. It will be our pleasure to help you. At Luxy Hair, we genuinely care about your concerns - we're not happy unless you're happy.

Updated 1 month ago by Aleksandra

Why haven't I received my confirmation email?

Learn about how to locate your confirmation email.

Updated 1 month ago by Aleksandra

How do I contact Luxy Hair Support?

Please email us at info@luxyhair.com. We always guarantee a response within 24 hours! Please be sure to double-check your junk/spam and promotions folder for our email.

Updated 1 month ago by Aleksandra

How can I upgrade my shipping?

Learn about how to make changes to your shipping method.

Updated 1 week ago by Aleksandra

How can I change the products I ordered?

Learn about how to make changes to the products you ordered.

Updated 2 weeks ago by Aleksandra

How do I change my shipping address?

Learn about how to change your shipping address.

Updated 2 weeks ago by Aleksandra

I got an e-mail saying that I have to verify my order details - what does that mean?

Learn about what this email from our Luxy Hair Support team means.

Updated 1 month ago by Aleksandra

How do I cancel my order?

Learn about how to cancel your order.

Updated 2 weeks ago by Aleksandra