Order Changes & General Requests

All Categories > Order Changes & General Requests

Order Changes & General Requests

8 articles

I'm not happy with my purchase. Can you help?

We're really sorry to hear you're not happy with your purchase. It will be our pleasure to help you. At Luxy Hair, we genuinely care about your concerns - we're not happy unless you're happy.

Updated 10 months ago by Aleksandra

Why haven't I received my confirmation email?

Learn about how to locate your confirmation email.

Updated 10 months ago by Aleksandra

How do I contact Luxy Hair Support?

Getting in touch with us is easy! Learn about how to contact our Luxy Hair Support team.

Updated 7 months ago by Aleksandra

I refused my package. When will I received a refund?

If you have refused your package because you no longer wish to receive your order (whether this is because you no longer need it, did not want to pay the duties/taxes, and so on) you will be required…

Updated 1 month ago by Takara

How can I upgrade my shipping?

Learn about how to make changes to your shipping method.

Updated 2 years ago by Aleksandra

How do I change my shipping address?

Learn about how to change your shipping address.

Updated 7 months ago by Aleksandra

I got an e-mail saying that I have to verify my order details - what does that mean?

Learn about what this email from our Luxy Hair Support team means.

Updated 2 years ago by Aleksandra

How do I change or cancel my order?

Learn about how to cancel or change your order.

Updated 5 months ago by Aleksandra

(opens in a new tab)