How do I change my shipping address?
Updated
by
Aleksandra
If you input an address that does not exist or is missing an apartment number, please email us at info@luxyhair.com right away with the changes. If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to sender or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at info@luxyhair.com and we'll set you up with a new order.
If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package. We cannot be held responsible for packages that are mis-delivered or lost due to an incorrect address provided to us, as detailed on our Shipping Page.
