I'm having trouble redeeming my points

Updated 9 months ago by Aleksandra

Point redemption will be different for U.S. versus international customers. If you’re having difficulty redeeming your points, please ensure you are using the correct redemption instructions for your country, as detailed below:

U.S. Customers

In order to redeem your points for a reward, you will need to sign into your account. Once you are logged in, you can redeem your points at checkout after you input your contact information & select your shipping information for a discount by using our points slider if you have enough points. Simply slide it to the right to choose how much of a discount you would like and click 'redeem'.

If you're having trouble locating this, you might be automatically redirected to check out using Shop Pay (Shopify's accelerated checkout similar to PayPal) which won't show the points slider. Below is an example. In this case, we recommend clearing your cookies/cache & trying a new browser.

International Customers

To redeem your points, please click here, log in, & scroll to the bottom of the page. Please click “redeem” to get a unique discount code you can apply at checkout to redeem these points. 

If the problem persists, feel free to place your order without your points applied & contact our support team at info@luxyhair.com with your order number - we'll be happy to refund the discount back to your original method of payment.

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