I'm having trouble redeeming my points

Updated 1 month ago by Aleksandra

We're sorry to hear that you're experiencing difficulties redeeming your points. It sounds like you are likely being re-directed to check out using Shop Pay (Shopify's accelerated checkout similar to PayPal) which won't show the points slider. Please clear your cookies/cache, try an incognito tab and/or a different browser.

If the problem persists, please place your order and contact us with your order number - we'll be happy to refund the discount back to your original method of payment.

Was this article helpful?

Powered by HelpDocs (opens in a new tab)