My package hasn't arrived yet - what should I do?

Updated 6 months ago by Julia

United States

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
  3. If it shows the package has been delivered - follow this article for next steps.

International

Take a look at your tracking information.

  1. To track your order, please click on the ‘Where’s My Order’ button at the top of the page.

  1. If it’s still in transit with recent updates - be patient, occasionally DHL can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact DHL, using your tracking number,  for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
  3. If it shows the package has been delivered - follow this article for next steps.

If you have any questions, feel free to email our Luxy Hair Support team at info@luxyhair.com - we'll be happy to help.


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