My package hasn't arrived yet - what should I do?
United States
Take a look at your tracking information.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
- If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
- If it shows the package has been delivered - follow this article for next steps.
International
Take a look at your tracking information.
- To track your order - input the tracking number on the DHL website here.
- If it’s still in transit with recent updates - be patient, occasionally DHL can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact DHL, using your tracking number, for more information.
- If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
- If it shows the package has been delivered - follow this article for next steps.
If you have any questions, feel free to email our Luxy Hair Support team at info@luxyhair.com - we'll be happy to help.
