What does it mean when the package is being processed at customs?

Updated 6 months ago by Julia

All international packages will be cleared through your local customs office once it reaches the destination country. Customs can often be the longest checkpoint for any package’s journey, so it’s not unusual to see it being processed for a few days or even a week.

If your package has been stuck at customs for over a week, and you have not pre-paid customs at checkout, please check your email and voicemail to see if you received a message from DHL, as they will sometimes contact you regarding outstanding payments that need to be paid in order to receive your order. 


Was this article helpful?


Powered by HelpDocs (opens in a new tab)