Where's My Order?

8 articles

​How do I check the status of my order?

Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.

Updated by Aleksandra

Can I track my order?

Learn about all of the ways you can track your Luxy Hair order.

Updated

What do I do if my tracking stopped updating?

Learn about the next steps if your tracking information has stopped updating.

Updated

Why was my package returned to sender?

Learn about why your package was returned to sender.

Updated

My package hasn't arrived yet - what should I do?

If your package hasn’t arrived but it’s still within the delivery window provided on our website, please follow the steps in this article.

Updated

My tracking information shows my package was delivered, but I haven't received it. What do I do?

When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. Here you will find the next steps to locate your package.

Updated

My package delivered to the wrong address.

Learn about the next steps if your order was delivered to the wrong address.

Updated

My tracking hasn't updated from label created.

If your tracking hasn’t updated from label created but your package is still within the delivery window provided, please follow the steps in this article.

Updated

Powered by HelpDocs (opens in a new tab)