Where's My Order?

15 articles

​How do I check the status of my order?

Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.

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Can I track my order?

Learn about all of the ways you can track your Luxy Hair order.

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Where do I find my tracking information?

Learn about how to find your tracking number.

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Why haven't I received a tracking email?

Learn about what to do if you haven't received your tracking confirmation email.

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What do I do if my tracking stopped updating?

Learn about the next steps if your tracking information has stopped updating.

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Why was my package returned to sender?

Learn about why your package was returned to sender.

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My package hasn't arrived yet - what should I do?

If your package hasn’t arrived but it’s still within the delivery window provided on our website, please follow the steps in this article.

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My tracking information shows my package was delivered, but I haven't received it. What do I do?

When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. Here you will find the next steps to locate your package.

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My tracking hasn't updated from label created.

If your tracking hasn’t updated from label created but your package is still within the delivery window provided, please follow the steps in this article.

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My tracking information shows that the courier attempted to deliver my order. What do I do?

Learn about the next steps if your tracking information states there was an attempt to deliver your package.

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My tracking information says that my order was delivered to an agent. What do I do?

Learn about what it means when your tracking information states that your package was delivered to an agent.

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My tracking information shows “clearance event”. What does that mean?

Learn about what repeated “clearance event” updates mean.

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My package delivered to the wrong address.

Learn about the next steps if your order was delivered to the wrong address.

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What does it mean when the package is being processed at customs?

Learn about what it means when your package is being processed at customs.

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Why is my tracking number not valid?

Learn about next steps if your tracking number is not valid.

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