All Categories > Where's My Order?
15 articles
Click here to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.
Updated 3 years ago by Aleksandra
Learn about all of the ways you can track your Luxy Hair order.
Updated 4 years ago
Learn about how to find your tracking number.
Updated 2 years ago
Learn about what to do if you haven't received your tracking confirmation email.
Learn about the next steps if your tracking information has stopped updating.
Updated 3 years ago
Learn about why your package was returned to sender.
If your package hasn’t arrived but it’s still within the delivery window provided on our website, please follow the steps in this article.
When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. Here you will find the next steps to locate your package.
If your tracking hasn’t updated from label created but your package is still within the delivery window provided, please follow the steps in this article.
Learn about the next steps if your tracking information states there was an attempt to deliver your package.
Learn about what it means when your tracking information states that your package was delivered to an agent.
Learn about what repeated “clearance event” updates mean.
Learn about the next steps if your order was delivered to the wrong address.
Learn about what it means when your package is being processed at customs.
Learn about next steps if your tracking number is not valid.