My tracking information shows “clearance event”. What does that mean?

If your tracking information shows repeated “Clearance event” updates, this means your package is being processed at customs.

If your package has been stuck at customs for over a week, please check your email and voicemail to see if you received a message from DHL, as they will sometimes contact you regarding outstanding payments that need to be paid in order for your package to continue moving.

If you have pre-paid customs at checkout, then your order should move quickly through this stage of its journey. Please continue to watch your DHL tracking up until delivery.

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