What do I do if my tracking stopped updating?
It’s not unusual for tracking to stop updating. This can mean one of many things:
- The package is delayed in transit
- The package is stuck at a checkpoint (example: customs)
- The carrier isn’t scanning the package at each checkpoint (but it’s still in transit)
We know you’re excited to receive your package, but we ask that you please be patient for your tracking to update and for your package to arrive.
If your tracking stopped working but the package is still within the delivery timeframe, please wait until the end of the delivery window provided on our website. If the end of the delivery window has come and passed and there are still no tracking updates and your package has not arrived, please first contact the carrier used to ship your package out. If they can provide no further information or help, please contact our support team for further help at firstname.lastname@example.org.
If your tracking stopped working and it’s past the delivery timeframe, please first contact the carrier used to ship your package out. If they can provide no further information or help, please email us at email@example.com - we'll be more than happy to help you!