How do refunds work if I paid using Shop Pay Installments?

Updated 4 months ago by Aleksandra

How do I get a refund?

Please initiate a return here and select original form of payment as your refund method. Your refund will be issued back to your original payment method (the card used when placing your order using Shop Pay Installments) within 3–10 business days of your refund being issued and your balance will be updated.

Once your package is delivered back to our warehouse, it may take our warehouse 3-5 business days to inspect and process your refund.

Bi-weekly payments

While you’re waiting for your refund, please continue to make any payments that are due. 

Refund is less than balance

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. 

Refund is more than balance

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.


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