My tracking information says that my order was delivered to an agent. What do I do?
This means that the courier was unable to deliver your package directly to the shipping address provided at check-out, but was able to hand off the package to another agent (unrelated to the courier) for the final delivery. For example, this could happen if you are sending the package to a university. The courier will deliver to the central mailroom of the university, and the university-internal mail staff will distribute the mail to the appropriate buildings/departments. Please contact your mailroom coordinator or concierge for next steps.