Need help with a color match?

Updated by Aleksandra

We're happy to help! Send us a photo for a color match.

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Get in touch with us by emailing We guarantee a response within 24 hours! Please be sure to double-check your junk/spam and promotions folder for our email as sometimes your email provider can filter our response to these folders.

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You can do this by hitting 'chat' in the top right corner of our help widget or Help Centre. If we’re away, leave a message and we'll respond back to you as soon as we're online again. Our response will go to your email inbox, so be sure to check all folders for our message.


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Book a virtual Color Match Consultation with Us

Book a complimentary Color Consultation with one of our color match experts to receive a personal recommendation via video call.

How To Take Your Photos

Ensure the photo(s) are taken in natural light (away from direct sunlight) where we can see it fully (from root to ends). Below Julia shows you how to request a color match.

In the meantime, check out this helpful article for help choosing between our 40+ shades.

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