I returned my order, but I paid duties - how do I receive reimbursement for the duties and taxes paid?

Updated 5 months ago by Takara

If you prepaid duties and taxes

If you prepaid the duties and taxes on your order, you will be refunded for these charges once your return is processed. If you incurred any other additional charges, please email a receipt to info@luxyhair.com and we will follow up with our shipping partner to arrange a refund.  

If you did not prepay duties and taxes, and you incurred these charges at the time of delivery

Kindly reach out to your local customs office to see if you may claim back duties on returned goods. 

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