Why is my payment not going through?

Updated 11 months ago by Kerry

At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.

Also, please ensure that your credit card is not restricted to making international purchases. Luxy Hair is a Canadian based company.

You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at info@luxyhair.com with your set preference (color/weight/length) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and process it manually.

Kindly note, our online checkout system does not allow for payments to be split on two cards. 

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