What does it mean when my package says it was handed over to the local carrier?

Updated 2 years ago by Julia

A shipping service may be used where the carrier delivering the package to you is not the initial carrier that was used to ship your package out. This is typically the case with international orders as the package gets handed over to the country’s local carrier for final mile delivery. The good news means your package is that much closer to you!

If your UPS tracking shows that the package was handed over to the local carrier, this means the package has been handed over from UPS to your country’s local carrier service for final delivery (ex. Canada Post, La Poste, Royal Mail). If you see the package has been handed over to the local carrier, please locate the 'alternate tracking number' (this will be on the right-hand side on your UPS tracking page) and input this number on your local carrier's website to continue tracking it.

If you have any questions about your order, feel free to email us at info@luxyhair.com - we're always here to help!

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