My package hasn't arrived yet - what should I do?

Updated 5 months ago by Julia

If your package hasn’t arrived but it’s still within the delivery window provided on our website, please be patient and wait the full delivery timeframe before contacting the carrier and our team. Carriers can sometimes experience delays, but your package is still on its way to you!

If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.

United States

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
  3. If it shows the package has been delivered - follow this article for next steps.
  4. If it says a delivery attempt was made - follow this article for next steps.

International

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
  3. If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
  4. If it shows the package has been delivered - follow this article for next steps.
  5. If it says a delivery attempt was made - follow this article for next steps.

If you have any questions, feel free to email our Luxy Hair Support team at info@luxyhair.com - we'll be happy to help.


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