My package hasn't arrived and it's past the delivery date.

Updated 3 months ago by Julia

If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.

United States

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
  3. If it shows the package has been delivered - follow this article for next steps.
  4. If it says a delivery attempt was made - follow this article for next steps.

International

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
    1. If the carrier is not able to provide you with further information, please reach out to us at info@luxyhair.com - we'll be happy to help!
  3. If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
  4. If it shows the package has been delivered - follow this article for next steps.
  5. If it says a delivery attempt was made - follow this article for next steps.


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