When will I receive my refund?

Updated 5 months ago by Kerry

A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to up to 3-5 business days once delivered due. If you have paid via ShopPay or PayBright, any payments will be refunded and any scheduled payments will be canceled.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Wondering how to track the status of your return? Click here.

Was this article helpful?

Powered by HelpDocs (opens in a new tab)