I'm in a rush! Should I exchange or return my order?
Updated 5 months ago
by
Trish
For U.S. orders -
At this time, we require that your package be returned to our warehouse and inspected to ensure it is eligible for an exchange before processing your new order.
If you’re in a hurry, we recommend initiating a return and placing a new order on our website to expedite the exchange process. If you choose to proceed this way, feel free to reach out to us at info@luxyhair.com and let us know so we can have the cost of any U.S. return labels waived for you!
For Canadian and international orders -
As a kind reminder, we are not able to offer international exchanges at this time. Please initiate a return here and re-order online whenever you are ready.
