Can I return or exchange my order?

Updated 2 months ago by Trish

We are pleased to accommodate U.S. exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on all U.S. exchanges! Where necessary, we can also accept returns for a refund, minus the cost of the shipping label.

Good news is that all full sets of Luxy Hair extensions come with a tester weft in the top compartment of the round box. You can take out this piece to determine if the color is a good match. Please note that the tester weft is part of the full set, and is required to be shipped back with your order for a refund or exchange. As a kind reminder, our Volumizer Wefts do not come with a tester weft. For more information about our exchange policy, click here.

To start an exchange for U.S. orders, please click here.


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