I want to start a return. Where is my order number?

Updated 3 months ago by Kerry

For U.S. orders, our order numbers are 6-digits in length and can be found on your order confirmation email (ex. 456789). If you have the white packing slip, the order number may be found under 'PO#'. Once you have your order number and the email address that was used at the time of checkout, you may start an exchange or a return through our online Returns Center here.

For Canadian and international orders, your order number starts with 'GE' and is 10-digits in length (ex. GE1234567789US). You may start your return through our international Returns Center here.

If you're unsure of what your order number or email address is, feel free to reach out to our Luxy Hair Support team at info@luxyhair.com with your full name and your shipping address.


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