How long do I have to return/exchange?

Updated 1 week ago by Takara

Updated for Black Friday/Cyber Monday

You have 60 days from the date of purchase to return or exchange your order!

Please follow the steps below if you need to return or exchange your Luxies.

  1. Please review our return policy here.
  2. Initiate a return or exchange here. Our returns centre will walk you through step-by-step.
  3. You'll be emailed instructions with our return address.
    1. If you're located in the US, you'll receive a FedEx shipping label. You'll simply need to print this off & drop your package off at a FedEx store or drop-off location.
  4. Ship your extensions back to us. 
  5. Once we receive your order, inspect and process it, we'll ship your new Luxies out or issue your refund.


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