Can I adjust my order before it ships?

Updated 1 week ago by Takara

Updated for Black Friday/Cyber Monday

We're sorry, but we cannot adjust an order once it has been placed.

Our warehouse team locks orders into processing right away to get them out the door as quickly as they can - this process is especially important during this busy season to ensure we are doing everything on our end to minimize delays.

This means that even if you reach out directly after your order has been placed, or on the weekends, we still cannot make any changes to it.

If you place an order but realize you meant to order another product, here are some next steps you may take:

  1. You may place a new order for the set you intended to purchase. Once your original order arrives, you may return it back for a full refund via our returns centre. It's quick and easy to do!
  2. You may wait for your original order to arrive. Once you receive your package, you may initiate an exchange for the set you intended to purchase. We offer free return shipping labels for all US exchanges!


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