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Help & SupportEveryone needs a little help sometimes

1. What is the difference between 120g, 160g & 220g extensions?

The difference is only the weight. All of our extensions are made of the same high quality grade 100% Remy Human Hair. If your hair is fine to medium and/or you are looking for length and some volume then our 120 grams set is more suitable for you, this amount of hair is suited to finer hair. If, however, your hair is medium to thicker or you are looking for more volume as well as length we recommend our 160 grams set, which provides even more hair. The 220 is our biggest set and is perfect for thicker hair types or if you are looking for maximum volume and amount of hair.

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2. How long do Luxy Hair Extensions last?

The lifespan of Luxy hair extensions is determined by how well they are taken care of. Usually lifespan of our hair extensions is 3 months to a year depending on how often they are worn and how well they are taken care of.

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3. How do you put in clip in hair extensions?

The extensions securely attach to your hair with small clips that were sewn onto the hair extensions that clip & “hide” right under your own hair by small snap-on clips. The clips we use on all of our extensions are perfectly sized high quality clips with a silicone insert that ensures a tight grip and prevents them from slipping. Best part is that once fitted you will not be able to see or feel the clips because they are extremely light in comparison with most other brands. You can also watch our YouTube tutorial video on How to Clip in Luxy Hair Extensions

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4. How often should I wash my Luxy Hair Extensions?

Luxy Hair should be washed every 10-20 wears or when there is too much built up of products and they become unmanageable to style.

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5. How long does shipping usually take?

All prices on the website include FREE standard shipping worldwide. Your Luxy Clip In Hair Extensions are shipped out from one of our warehouses (located in Chicago, Los Angeles, or Philadelphia, USA). Please understand that it takes 24-48 hours to process the order. We do NOT process and ship orders the same day. Please allow up to 2 business days for orders to process (If you order on Monday, your order should ship out on Tuesday or Wednesday). We will email you a tracking number once your order ships. Approximate Delivery Times: USA: 3-5 business days Ships with USPS First-Class Mail with Delivery Confirmation Additional Shipping Options (Extra Charge): When choosing to pay extra for shipping, please understand that it...

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6. My payment is not going through?

At the checkout, make sure that all of your personal information matches the exact information (Name, Address, etc) on your credit card. If some information doesn't match, the transaction will not go through. If you are unsure, please call your credit card company to see the information they have on file. You can also try going through the regular checkout or PayPal checkout to see if the transaction might go through there. If the problem persists, please e-mail us at info@luxyhair.com with the set (color/weight) that you want to order and your address so that we can e-mail you a custom invoice for your order.

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7. Do You Have a Return Policy or an Exchange Policy?

You can exchange or refund your order within 30 days as long as it has NOT been worn or removed from its golden security seal (tie) or from the main package. For more details please visit our Refund Policy or Exchange Policy pages.

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8. Why are Luxy Hair Extensions Non-Returnable if opened?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW open items to be returned for the safety of all of our clients. We are not alone; other hair extensions suppliers also do not allow returns on opened items for the same reasons.

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9. Do You Have an Exchange Policy?

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we’d be more than glad to exchange your unopened Luxy Hair Extension set to the right color. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. An exchange must be claimed in the first 30 days.

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10. How may I contact you?

You may contact us by e-mail at info@luxyhair.com and we will reply to you within 24 hours.

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Videos

Watch, learn, and watch some more.
Our videos will help you get friendly with Luxy Hair.

How to Choose Your Perfect Shade

How to Clip-in Luxy Hair Extensions

Luxy Hair Extensions 101

Contact Us

We are here to help.If you don’t see your question answered here, please e-mail us at info@luxyhair.com. We respond to every e-mail within 24 hours.


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